Through our investigation into this incident, which has been supported by world-class security experts Mandiant from the very beginning, we now know how this bad actor illegally gained entry to our servers and we have closed those access points. We’re fully committed to take our security efforts to the next level as we work to rebuild trust and I want to tell you more about what we have in progress.
#T mobile breach update#
On behalf of everyone at Team Magenta, I want to say we are truly sorry.Īs our initial investigation into the incident winds down, I felt it was important to share an update on our work and, importantly, what’s next.
Knowing that we failed to prevent this exposure is one of the hardest parts of this event. We spend lots of time and effort to try to stay a step ahead of them, but we didn’t live up to the expectations we have for ourselves to protect our customers. Unfortunately, this time we were not successful.Īttacks like this are on the rise and bad actors work day-in and day-out to find new avenues to attack our systems and exploit them. Keeping our customers’ data safe is a responsibility we take incredibly seriously and preventing this type of event from happening has always been a top priority of ours. To say we are disappointed and frustrated that this happened is an understatement. Fortunately, the breach did not expose any customer financial information, credit card information, debit or other payment information but, like so many breaches before, some SSN, name, address, date of birth and driver’s license/ID information was compromised. On August 17 th we confirmed that T-Mobile’s systems were subject to a criminal cyberattack that compromised data of millions of our customers, former customers, and prospective customers. Now with the breach having been contained and our investigation substantially complete, I wanted to take a moment to provide an update and some perspective on where things stand, what we have been doing to take care of impacted people, and the measures we are taking to better protect consumers from future incidents like this. The last two weeks have been humbling for all of us at T-Mobile as we have worked tirelessly to navigate a malicious cyberattack on our systems.
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